Privacy Policy
Last Update: December 20, 2025
At Puncak AI, we are committed to protecting the privacy of our customers and users of this website (“Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Site, subscribe to our services online, or contact us by phone or email.
By using our Site or services, you acknowledge that you have read and understood this Privacy Policy.
- Who We Are
In this Privacy Policy, the terms “we,” “our,” and “us” refer to Puncak Ai Sdn Bhd, operating as Puncak AI.
If you have any questions regarding this Privacy Policy, you may contact us at:
📧 info@puncak.ai
- Information We Collect
We collect personal information about you from the following sources:
- Information You Provide to Us
This includes any information you submit through our Site or when communicating with us by phone, email, or other means. Such information may include:
- Your name
- Postal address
- Email address
- Telephone number
- Payment details
- Comments, inquiries, or feedback provided to us
- Documents you upload that may contain personal information
- Records of correspondence with our team
- Recorded telephone calls (where applicable)
- Information We Automatically Collect
Each time you visit our Site, we may automatically collect:
- Technical information such as your IP address, browser type and version, time zone setting, operating system, and platform
- Usage information including pages visited, products or services viewed, clickstream data, page response times, download errors, and browsing behaviour (e.g., clicks, scrolling, and mouse-overs)
- How We Use Your Information
We use your information for the following purposes:
- Information You Provide
We use this information to:
- Fulfil our contractual obligations and provide the products/services you request
- Communicate important updates or changes to our services
- Respond to your inquiries and provide customer support
- Manage training sessions, events, or promotional activities you choose to participate in
- Improve our products, services, and user experience
- Provide marketing communications (where permitted—see “Marketing” below)
- Information We Automatically Collect
We use this information to:
- Administer and operate our Site
- Improve functionality, user experience, and content presentation
- Conduct data analysis, testing, research, and statistical reporting
- Maintain the security and integrity of our Site
- Recommend services that may be relevant to your interests
- Legal Bases for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity
We must process certain personal data to enter into and perform our contract with you.
Failure to provide required information may prevent us from delivering our services.
- Legitimate Interests
We rely on our legitimate business interests to:
- Improve and manage our Site
- Communicate with you regarding contests, training, or feedback
- Protect our systems from fraud or misuse
- Consent
We process your data for marketing or optional communications only when you have provided explicit consent.
You may withdraw consent at any time.
- Marketing Communications
We may contact you about products or services similar to those you have purchased or inquired about.
We—and other companies within our group—may send you marketing communications only where you have provided consent.
You may opt out at any time by:
- Clicking “unsubscribe” in any marketing email, or
- Contacting us at info@puncak.ai
- Payment Information
If you subscribe to our services (including auto-renewing plans), we or our payment processors will collect the payment information needed to process your transaction.
Payment information is handled securely in compliance with industry standards (e.g., PCI-DSS).
We do not store your payment card information longer than necessary to process your payment unless required for recurring billing that you have authorized.
- Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory reporting requirements.
- Payment information for one-time transactions is deleted immediately after processing (except where auto-renewal applies).
- Non-customer visitor information is deleted within 2 years, unless required for legal obligations
- Storage, International Transfers & Security
- You are responsible for keeping any password used to access our Site confidential.
- Although we use appropriate technical and organizational measures to protect your data, no method of internet transmission is entirely secure.
- Once received, we follow strict protocols to prevent unauthorized access, alteration, or disclosure.
Your information may be processed or stored in countries outside your jurisdiction. When this occurs, we ensure appropriate safeguards are in place to protect your data.
- Disclosure of Your Information
We do not sell your personal information.
We may share your information only in the following circumstances:
- With payment processors for secure transaction processing
- With analytics providers for aggregated statistical analysis
- With Facebook or similar platforms when you have opted into targeted advertising
- With other companies within our group for marketing (where consent is provided)
- With training or event partners to deliver sessions you have registered for
Where required by law, regulation, or legal process
- Automated Decision-Making
We do not use your personal data for automated decision-making or profiling that has legal or significant effects on you.
- Cookies
Our Site uses cookies and similar technologies.
Please refer to our Cookies Policy for full details.
- Your Rights
Depending on applicable data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to processing
- Receive your data in a portable format
- Withdraw consent where processing is based on consent
- Object to marketing communications
You may exercise these rights by contacting us at info@puncak.ai.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Modified” date.
We encourage you to review this page periodically to stay informed.
- Concerns or Complaints
If you have concerns about how we handle your personal information, please contact us at info@puncak.ai.
If you believe your rights have been violated, you may also lodge a complaint with the relevant data protection authority.